Shipping + Returns

Shipping Policy

We are currently receiving a high volume of orders, and  processing times are 2-3 business days.

If you require rush processing, please contact us and we will do our best to accomodate.

 

In addition, due to high temperatures, during the summer months of June - August, we ship Monday through Thursday.  This policy is in place to ensure quality products are delivered without any heat damage during idle transit times.

Shipping is set via USPS 2 Day Priority Mail. All domestic orders of $35 or more are eligible for free priority shipping. Please message us at hello@alchemistandco.com if you are outside of the US and would like to place an order.

 

We do offer Rush Processing, for same day processing. More details are available under the Rush Processing listing under Services.

Return & Exchange Policy

RETURN POLICY

 

In the event you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.

 

Return Process. To return an item, please email customer service at hello@alchemistandco.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

Alchemist + Co

Attn: Returns RMA#

21834 Dolomite Drive

San Antonio, TX 78259

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

Refunds. After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.

 

Questions. If you have any questions concerning our return policy, please contact us at:

 

hello@alchemistandco.com